🇺🇸 Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago. 🇺🇸

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🌎 About Askable

Hey there! We’re Askable – the world’s most loved user research platform, trusted by global brands like Mars, Mastercard, Visa, Pizza Hut, and Accenture.

Founded in Australia in 2017, Askable began as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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🦄 Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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💡 About the role

Askable has a global network of researchers that’s brimming with potential. We need you to help us activate this 750-strong community, not just for research capacity but for content creation, brand promotion, event facilitation, and more.

This role goes beyond typical community management – it’s about turning these researchers into Ambassadors who actively promote Askable and extend our reach far beyond what a single team could achieve alone.

As the Community Manager, your mission will be to empower this global network, equipping them with the tools and confidence to represent Askable in meetups, on social media, and within their professional circles. Whether they’re attending or organizing events, creating content, or promoting the Askable brand, you’ll be driving a grassroots effort to build our presence in the US and beyond.

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🛠 What you’ll do

Community Engagement & Value Creation

• Design and deliver bi-weekly "Askable Info Sessions" with iterative content, engaging slide decks, and actionable follow-up materials
• Build and moderate thriving communities across Slack, Discord, and Reddit, including managing our own Askable community Slack channel
• Execute webinars, virtual workshops, and in-person meetups that showcase researcher expertise and drive engagement

Creator & Ambassador Program Support

• Scout and qualify influential researchers in key markets across UX, product design, and research communities
• Create and implement training systems including demos, playbooks, and best-practice resources for scalable onboarding
• Support Content & Events with researcher relationships—from scheduling collaboration calls to tracking requests and providing ongoing support

Growth & Marketing

• Surface and qualify high-value leads from community activities, events, and researcher interactions
• Facilitate warm introductions between prospects and sales team, leveraging community relationships
• Identify partnership opportunities and strategic connections within the researcher network

Operations & Performance

• Build scalable processes for incentive management, payment distribution, merchandise fulfillment, and deliverable tracking
• Monitor engagement metrics, rescue underperforming initiatives, and iterate based on community feedback
• Partner with Content and Product Marketing to amplify launches, campaigns, and thought leadership through the researcher network

Strategic Impact

• Develop case studies, blog posts, and success stories that demonstrate researcher achievements and platform capabilities
• Gather and synthesize community insights to inform product development and strategic initiatives

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🦉 Skills and experience you’ll bring

To hit the ground running in this role you’ll need a bachelors degree and at least 2 years experience in community management roles (or similar).

Ideally, you'll be able to show that you have:

• Experience building and activating professional communities (preferably in UX, design, or tech).
• A track record of recruiting, training, and empowering ambassadors/influencers to create content and run events.
• Strong event management skills, including both virtual (webinars, workshops) and in‑person meetups.
• The ability to create and guide content (blogs, case studies, social posts) that drives brand awareness.
• Familiarity with grassroots marketing and growing brand presence in targeted geographic markets.
• Skills in relationship management, handling incentives, payments, and coordinating with multiple stakeholders.
• Experience analyzing community engagement data to optimize initiatives.
• Confidence with public speaking and facilitating sessions, webinars, and live events.

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🚀 The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  

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🙌 Perks and benefits

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite. 🍰

• Competitive Salary
• Generous Paid Time Off (plus extra ‘Askable Days’ – a full day off just for you each month)
• Great Health Insurance
• Opportunities for international travel, including training in Australia 🐨🇦🇺

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☝️ Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.